The Importance of Service with A Smile in The Automotive Industry
Whilst it’s easy to focus on processes and efficiency in the fast-paced, problem-solving world of automotive claims and repairs, it’s important to remember that at the heart of every repair journey is a person, often dealing with an unexpected disruption, an accident, or a stressful situation. That’s why service with a smile isn’t just a […]
How Can AMCs Help Manage the UK’s Automotive Industry Skills Shortage?
The UK’s automotive industry is facing a growing skills crisis, and from vehicle technicians and panel beaters through to repair coordinators and claims handlers, the shortage of experienced professionals is beginning to impact efficiency, repair cycle times and customer satisfaction. According to the Institute of the Motor Industry (IMI), the sector could face a shortfall […]
Top Tips for Effective Fleet Management Throughout the Busy Bank Holiday Period
Bank holidays in the UK often bring a perfect storm of heightened travel, increased demand, and reduced business operating hours, and for fleet managers, it’s a time that requires both forward-thinking and flexibility to maintain smooth operations, especially when the pressure is on. According to the RAC, more than 17 million leisure car journeys took […]
The Biggest Challenges Facing Insurers & MGAs in 2025
With the new UK tax year now underway, insurers and Managing General Agents (MGAs) are reviewing the road ahead, and it’s clear that 2025 is not going to be a straightforward year for the sector, as from economic pressure and fraud risk, through to supply chain disruption and growing customer expectations, the challenges are stacking […]
Running for a Cause: Matt Roberts’ 12 Marathons in 12 Months Challenge
Running a single marathon is a monumental achievement. Running 12 marathons in 12 months is something else entirely. But for Matt Roberts, this challenge is about much more than personal endurance – it’s about raising awareness and vital funds for The Brain Tumour Charity and the Motor Neurone Disease Association (MNDA). Matt’s journey has been […]
S&G Response’s Incredible Shrinking Machine
This is the story of how the right combination of human skill and technology can take any problem and reduce it to something manageable, and how, with S&G, there’s no waiting, no uncertainty and believe it or not, no magic tricks. Once upon a time, in the vast and unpredictable world of motor claims, a […]
A Fresh Approach to Accident Management
At S&G Response, we believe accident management should be smarter, faster and more customer-focused, and that the traditional approach of being bogged down by slow processes, manual intervention and fragmented communication no longer meets the needs of today’s insurers, brokers, fleet operators and drivers. That is why we’re taking a fresh approach to accident management, […]
What Makes S&G Response the Architects of Accident Management?
Success can never be left to chance when it comes to accident management, in fact, it needs to be carefully designed, expertly crafted and built on strong foundations. At S&G Response, we pride ourselves on being the architects of accident management, constructing seamless processes that support insurers, fleets, brokers and drivers at every stage of […]
The 10 most common causes of accidents on UK roads
Join us as we explore the most common causes of vehicle accidents, how drivers can keep extra vigilant, and the ways in which S&G Response can come to the rescue when we’re needed most. The dark evenings, icy cold weather and unpredictable congestion will be familiar experiences for drivers across the UK as we’re entering […]
What it means to be part of the S&G Response repairer network
From 30-day payment terms, to a two-way partnership approach, becoming an S&G Response repairer brings with it a whole host of additional benefits for your business. For over a decade, S&G Response have taken the hassle out of vehicle road accidents, helping customers to get back on the road as quickly as possible. To do […]
