We pride ourselves on the superior customer service we deliver; no matter the size of your business, we understand that customer satisfaction is paramount as it directly affects your renewal and retention rates, as well as the perception of your brand. S&G Response can add value to your business, helping you to retain your customers year after year through our complete end-to-end claims handling solution and modular services.
Our delivery of an outsourced claims department with a fault and non-fault core competency, allows our clients to focus on new business and client relationships. Using the latest industry applications, we integrate ourselves seamlessly with our partners to deliver the most efficient and convenient service for your customer.
Communication is key to giving customers piece of mind, by utilising our bespoke systems and proactively managing the repairs process we can provide progression updates at intervals agreed with the policyholder through the most convenient contact method for them.
Through our third party capture process, which aims to reduce potential claims costs received from other parties involved in an incident, coupled with a focus on minimising overall key-to-key times, we control costs during every aspect of the claims process and have a proven track record of creating significant savings for our clients.