We have national coverage of hand-picked BS10125 insurance approved car and LCV repairers delivering industry leading vehicle key-to-key times. We also have a specialist network of 58 HGV repairers capable of repairing commercial sized vehicles along with specialist coach-builders. We have the capacity, the systems and expertise to intelligently deploy your vehicles to the correct repairer every time on every single case.
Fault customer benefits include: the customer is contacted within 1 hour of instruction to confirm booking in date and collection. Collection and estimation of repair costs are provided within 24 hours. On-going updates and communications are shared throughout the repair process at intervals as agreed at the outset.
Non-Fault customer benefits include: the customers no claims bonus remains unaffected and there is no need to pay their insurance policy excess as this is funded by us and recovered from the insurance company of the responsible party. Each claim is proactively managed to ensure the best possible experience.