As a potentially significant cost in any claim, we understand the need to closely manage claims spend throughout the property repair process, mitigating any potential loss. We offer property repairs with full UK coverage, expertly managed and operated by qualified professionals from our established property repair network and chartered surveyors.
Through our bespoke system, we closely performance manage our contractor network and measure activities against key performance criteria and client SLAs so that we can provide our clients with the highest level of accountability.
Effective third party engagement and an enhanced customer journey are at the heart of all our services, as we understand the impact property damage incidents can have on the third party and our clients‘ reputations. From first contact, our empathetic professionals instil confidence in the third party by ensuring they understand our capabilities and the next steps. The third party affected will be contacted at regular intervals throughout the repair process, through the method most convenient for them, providing much needed peace of mind.