The collaboration brings together three areas of expertise: S&G Response’s specialist motor claims management capabilities, Bdeo’s AI-powered visual intelligence and Claim Technology’s digital claims platform.

Together, they have created a more efficient claims journey, enabling faster damage assessments, improved repair routing and earlier decisions, while maintaining the personal customer service at the heart of S&G’s approach.

Bringing AI into the claims journey

As motor claims become increasingly complex, insurers and claims management providers face growing pressure to improve efficiency, control costs and meet customer expectations.

For S&G Response, the opportunity wasn’t simply to introduce new technology. It was to find a way to improve the claims process without compromising the dedicated support customers receive.

Through its existing relationship with Claim Technology, S&G was able to integrate visual intelligence technology from Bdeo directly into its claims-handling operation.

The process allows customers to submit photographs and videos of vehicle damage through a digital self-service journey.

Bdeo’s AI technology then analyses the visual evidence within seconds, helping identify damage and support early decisions about the most appropriate repair pathway.

That information flows into Claim Technology’s platform, where S&G’s business rules help direct the claim towards the appropriate next step, whether that’s smart repair, a network bodyshop, further engineering review or another suitable solution.

The integration was completed in just three months, allowing S&G to introduce the technology without rebuilding its existing claims infrastructure.

Delivering measurable results

The partnership has already delivered significant operational improvements.

According to the joint case study:

• 69% of claims are processed within 24 hours of notification through digital self-service.

• 98% of claims are automatically routed into the appropriate repair pathway without manual intervention.

• 15% increase in smart repair identification, helping reduce unnecessary engineering referrals.

• £250–£375 in potential savings per claim, with early indications showing opportunities to reduce costs through improved repair decisions and earlier intervention.

For insurers and fleet operators, these improvements demonstrate the potential of combining technology with effective claims management to improve efficiency, strengthen claims control and reduce unnecessary delays.

Technology that supports people, rather than replaces them

While automation plays an increasingly important role in motor claims, S&G remains committed to its ‘one claim, one handler’ approach.

This means customers continue to have a dedicated point of contact throughout their claim, with technology supporting the handler rather than replacing the relationship.

By reducing repetitive administration and accelerating early assessments, the integrated solution allows S&G’s teams to spend more time supporting customers, resolving complex issues and managing the claims journey.

Nick Stone, Operations Director at S&G Response, explains:

“We’ve created a smarter, faster and more transparent claims journey. Most importantly, we’ve achieved this while retaining the personal service and dedicated claim ownership that remain at the heart of our business.”

A partnership built around complementary expertise

The collaboration demonstrates the value of bringing together specialist technology providers and experienced claims professionals.

Bdeo contributes AI-powered vehicle damage assessment, Claim Technology provides the digital infrastructure and workflow automation, and S&G delivers the operational expertise, customer care and claims management capabilities.

Nik Griffiths, Commercial Director at S&G Response, explains:

“What makes this partnership unique is that each organization focuses on what it does best. Bdeo provides industry-leading visual intelligence, Claim Technology provides a highly flexible claims platform, and S&G provides the expertise, customer care and operational execution. In a market where expectations continue to rise, that combination has become a genuine competitive advantage.”

Looking ahead, the three organisations plan to explore further automation opportunities across estimating, total loss workflows and commercial vehicle claims.

For S&G, the objective remains clear: use technology where it adds genuine value, while keeping people and customer outcomes at the centre of the claims journey.

Read the full case study

Discover how S&G Response, Bdeo and Claim Technology are combining AI-powered damage assessment, digital claims workflows and operational expertise to deliver faster, smarter motor claims.

Read the full case study: Faster Claims, the Same Human Touch