About Us
S&G Response
Since our formation in 2009, we have evolved our business into a full outsourced insurance claims handling operation allowing us to utilise our detailed understanding of the market to the benefit of our clients.
Values
Our values are essential. They are not just words; they are embedded into how we approach our work and the environment around us from the Board to the newest member of the team.
Integrity
Doing the right thing,
for the right reason.
Accountability
Taking ownership for what
we do and how we do it.
Integrity
Doing the right thing, for the right reason.
Accountability
Taking ownership for what we do and how we do it.
Innovative Simplicity
Generating great ideas, simply.
Commitment
Committed to each other, our customers and delivering the best service.
Teamwork
Working together to achieve our goals.
Purpose
To enter customers lives briefly but leave a positive impact that lasts a lifetime.
Vision
By continuously utilising technology, our culture and a happy workforce, we innovate to deliver seamlessly integrated service solutions to the automotive sector, which create unique tangible benefits to our customers, by simply delivering our best customer experience, through the best people in collaboration with the best partners.
Purpose
To enter customers lives briefly but leave a positive impact that lasts a lifetime.
Vision
By continuously utilising technology, our culture and a happy workforce, we innovate to deliver seamlessly integrated service solutions to the automotive sector, which create unique tangible benefits to our customers, by simply delivering our best customer experience, through the best people in collaboration with the best partners.
Our Journey So Far
2009
The Journey Began!
August 2009
Andy Whatmough, Nick Stone and Nik Griffiths came together to create S&G Response.
2014
Our First Award
Accredited with Investors in People Gold Award.
2015
Development
Diversification of our product and services range into Insurance and Fleet Markets with a fault claims handling proposition.
2016
Our Own Network
We built our own repair network capable of supporting the future growth of the business.
2018
Another Award
Awarded Best Companies: One to Watch.
2019
10 Years
10 year Anniversary and we were ranked in the Top 75 Best Companies.
2021
Institute of Customer Service
We became members of the Institute of Customer Service – to support our commitment to providing the best possible customer journey.
We also diversified further with a dedicated third party property damage department.
2022
Halifax
Opening, expansion and renovation of a new site in Halifax.
2023
Bigger Network
We increased our repair network capability to over 360 repairer partners.
2024
Cape Town
Opening of a new site in Cape Town, South Africa.
In The Last Year, We Completed…
Processed
97,348
claims
Raised
£86,300
for charity
Worked with
450+
repairers
Operated from
3
main locations
In The Last Year, We Completed…
97,348
claims processed
£86,300
raised for charity
450
approved repairers
3
main locations
In The Last Year, We Completed…
97,348
claims processed
£86,300
raised for charity
450
approved repairers
3
main locations
In The Last Year, We Completed…
97,348
claims processed
£86,300
raised for charity
450
approved repairers
3
main locations
Our Leadership Team
Andy leads the team at S&G with overall responsibility for business strategy and market presence.
Nick has Board level sponsorship of the operational service delivery and people strategy.
Nik has Board level sponsorship for all external aspects of the organisation including the sales, marketing, and supply chain teams.
Allister heads the finance and management reporting team responsible for the execution of the financial strategy.
Mike leads the Business Change Team with responsibility for ongoing technology innovation.
Anne has responsibility for ensuring that our people are empowered to become the very best versions of themselves.
Glenn is responsible for the delivery and achievement of the corporate objectives, SLA adherence and ultimately excellent customer service across the operation.
Paul leads the sales function with responsibility for new business and account management.
Our Leadership Team
Are you interested in joining us?
We operate as one of the
largest privately-owned
third-party administrators
in the UK motor market.
Our offering is distinguished from our
competitors by being designed in partnership
with our clients to meet the challenges of their
individual requirements.
We operate as one of the
largest privately-owned
third-party administrators
in the UK motor market.
Our offering is distinguished from our competitors by being designed in partnership with our clients to meet the challenges of their individual requirements.