The speed of response is essential following a motor
    accident. Our 24/7 claims lines are manned by experienced
    operators who are able to deal with all types of motor
    Every one of our claims are personally managed by one of our
    experienced and friendly operators ensuring a complete,
    dedicated service.
    Following a reported vehicle accident, we have arrangements
    in place to ensure customers are provided with hassle free,
    like for like replacement vehicles.
  • Expert Vehicle
    Repair Management
    Ensuring a seamless journey through the vehicle repair
    process. We are able to provide expert vehicle repairs
    through our network of approved bodyshops.
    From first notification of loss to receiving and processing
    the final invoice S&G Response Fleet offer an innovative
    one stop service that gives full fleet management 365/24.


S&G Response is one of the most innovative and dynamic firms operating within the UK accident management market.

Our Innovation
S&G Response has quickly grown to become an established and trusted provider of claims handling solutions with partners throughout the motor supply chain.

Our award winning teams are trusted to deliver a superlative customer experience, often acting under a white-labelled delegated authority.
Our Unique Processes
We offer industry leading customer care and communication through automated claim updates. We cater for customers nationwide and have national distribution channels. We offer market leading 48 hour payment terms and all claims are managed, regardless of liability (fault & non-fault).
Award Winning
S&G Response was voted Claims Management Team of the Year at the 2012 and 2013 Claims Innovation Awards, and have achieved the prestigious Investors in People (Gold) accreditation in reflection of our training & development programme. We are members of the Credit Hire Organisation and subscribe to the Netfoil anti-fraud software.

Latest news


  • Rachel Hutton could not have been more helpful or courteous and was very quick to respond to questions and flexible in her response. Her calm and helpful professional demeanour reflected great credit on her and your company.

    Sir Bernard Gray - Client
  • We have successfully tailored an innovative fleet management partnership with S&G Response that is built on a true and unique understanding of fleet and the commercial vehicle sector.

    Leigh Whymark, Group Motor & Risk Manager, UK & Ireland Saint Gobain Building Distribution - Fleet
  • S&G Response have held the contract to act as claims handling agents for our private and fleet motor book since March 2010. We would have no hesitation in recommending the service provision of the teams at S&G.

    Julie McGibbon, Managing Partner LJM Insurance - Insurance Broker
  • S&G provide our broker and fleet clients with a full claims service dealing with both fault and non-fault claims. We have an excellent working relationship and their attention to our clients’ needs is unique within the market.

    Tony Parris Halo Assist Ltd - Insurance
  • We would like to thank S & G for making our claim so seamless. Our contact, Rachel, was excellent and kept us informed at every stage and even phoned to check that we were happy with the repair and hire vehicle.

    Mrs O Fleet Client - Fleet
  • You are polite and courteous in both your emails and on the telephone. You are also efficient in the way you check your emails so as to respond and answer them in a most acceptable time frame.

    Mr Brian J Holding Client -
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