The founders, Andy Whatmough, Nick Stone and Nik Griffiths, known for their drive, passion and innovation have established S&G Response as a nationally recognised solutions provider within the automotive industry, servicing the UK motor market including insurers, manufacturers and fleets.
The journey throughout 2017 has focused on diversification and strategic change which has enabled the business to further expand the portfolio of services into new markets offering the complete range of insurance back-office solutions, including a fully contracted private car and LCV repair network, a separate HGV network and a full third party claims handling function.
Having evolved from an accident management company into a true solutions provider, S&G added a wealth of experience and knowledge to the senior team at the start of 2017 with the appointment of Daniel Chesney as Commercial Director and Charles Layfield as Chairman. These valuable additions to the business brought new energy and focus to the strategic plan and ignited plans to invest into additional resources along with the expansion of business premises.
Major investment of £1 million was ploughed into the expansion project of the head office site. The newly refurbished premises and additional office space supported the creation of new jobs, providing a range of local employment opportunities. Headcount throughout the last year has increased by almost 30% with over 70% of employees living within a 10 mile radius.
Continued investment into the IT infrastructure has also facilitated the growth with the development of new systems to further enhance their competitive advantage. In the last year alone the investment into the infrastructure has seen S&G handle over 100,000 insurance claims, a record number that continues to grow.
2018 has started where 2017 left off with the expansion showing no indication of slowing down. Having recently re-negotiated a number of 5 year contracts and securing more new business wins, further investment is planned to scale the business in-line with the anticipated increase in services with the creation of more new employment opportunities across key areas.
Andy Whatmough, Managing Director of S&G Response commented, ‘2017 has been our best year on record and being able to invest so much into our infrastructure to develop the business even further gives us a strong platform to continue with our ambitious growth plans.’
Nick Stone, Finance Director added, ‘Being able to create a long term sustainable future for so many loyal staff is personally rewarding, being able to open up new employment opportunities and continue to develop individuals and bring them along on our journey is something we all as a Board are committed to. The last year has been a true success and our continued growth will enable us to create many more opportunities and allow us to invest further into our long term future’.