S&G Response offer a truly unique and innovative property repair service, managed and operated by experienced and passionate insurance professionals with a wide range of skills and qualifications within both the insurance and built environment sectors. This driven by the need to provide a cost effective service to our clients, an offering which is underpinned by flexibility, innovation and attention to detail.
Our internal claims handling team has extensive expertise in managing insurance claims and contractors. In addition to significant customer service and construction experience, we provide clients with an experienced, dedicated and single point of contact to assist them during the property claims process.
S&G Response performance manages the contractor network, which rewards and drives a swift resolution from all members of the panel. This combined with the close tracking of contractor assignment activity and measurement against key performance criteria provides clients with the highest levels of accountability.
All claims are managed by people who are qualified and experienced within that field and firmly believe that it is critical to possess an in depth understanding of buildings, their materials and common defects when accurately determining proximate cause and managing claims spend.